Privacy Policy

1. Introduction

Hawking Drone Sprayers Private Limited ("Agriego", "Company", "we", "us" or "our") respects the privacy and confidentiality of individuals whose information is processed through the Agriego FOF – Friends of Farmer application ("FOF App") and related services.

This Privacy Policy explains how Agriego may collect, use, process, store, protect, retain and disclose personal information in connection with the FOF Program.

The FOF App is intended for authorized members of the Agriego Marketing FOF Team who assist farmers in accessing Agriego's agricultural services.

2. Scope

This Privacy Policy applies to information processed through:

• FOF account registration.
• FOF onboarding.
• FOF verification.
• Farmer lead management.
• Referral activities.
• Booking-related activities.
• Membership activities.
• Social-media verification activities.
• Incentive management.
• Wallet records.
• Payment processing.
• Customer/FOF support.
• Related Agriego systems used to operate the FOF Program.

This Privacy Policy should be read together with the Agriego FOF Terms & Conditions and applicable Agriego policies.

3. Information We May Collect

Depending on the functions used, Agriego may collect the following categories of information.

3.1 FOF Account Information

This may include:

• Full name.
• Mobile number.
• Email address.
• FOF identification number.
• Referral identification.
• Account information.
• Authentication information.
• Profile information.
• Account status.

4. KYC and Verification Information

Where required for legitimate onboarding, verification, payment, compliance or operational purposes, Agriego may collect:

• Identity information.
• Address information.
• KYC information.
• Business or organization information.
• Payment-related verification information.
• Other information reasonably required for verification.

5. Farmer and Lead Information

As part of authorized FOF activities, the FOF App may process farmer or prospective customer information, including:

• Farmer name.
• Mobile number.
• Contact information.
• Address or service location.
• Agricultural information.
• Acreage information.
• Crop or service requirements.
• Booking information.
• Membership information.
• Referral information.
• Transaction information.

FOF Members must collect and process farmer information only for legitimate Agriego purposes and in accordance with Company instructions and applicable law.

6. Booking Information

Agriego may process information relating to drone-spraying bookings, including:

• Booking identification.
• Service location.
• Acreage.
• Service type.
• Booking date.
• Payment status.
• Service status.
• Completion status.
• Cancellation information.
• Refund or reversal information.
• Referral attribution.
• FOF attribution.

This information may be used for service execution, customer support, transaction verification and incentive calculation.

7. Membership Information

Where a farmer purchases or activates an Agriego membership, the Company may process:

• Membership type.
• Membership status.
• Activation date.
• Payment status.
• Renewal information.
• Cancellation information.
• Refund information.
• Reversal information.
• FOF attribution.

This information may be used for membership administration, accounting, customer support and incentive verification.

8. Referral Information

The FOF system may process information required to determine whether a farmer was genuinely introduced through a particular FOF Member. This may include:

• Referral code.
• Referral link.
• FOF ID.
• Farmer registration information.
• Farmer account information.
• Booking activity.
• Membership activity.
• Transaction status.

Agriego may perform validation and fraud-prevention checks before recognizing a referral as qualifying activity.

9. Incentive and Wallet Information

Agriego may maintain records relating to:

• Booking incentives.
• Membership incentives.
• Referral incentives.
• Social-media incentives.
• Other approved FOF incentives.
• Pending amounts.
• Approved amounts.
• Wallet balances.
• Adjustments.
• Reversals.
• Payment history.
• Payout status.

Incentive information may remain provisional until the relevant transaction has completed all required stages and has been verified.

10. Social-Media Verification Information

Where the FOF Program includes social-media engagement activities, Agriego may process information required to verify that a farmer has followed or engaged with an official Agriego social-media channel.

Depending on the verification method, this may include:

• Social-media platform name.
• Public profile identifier.
• Account information provided by the farmer or FOF Member.
• Screenshot or other permitted evidence.
• FOF reference.
• Farmer reference.
• Verification status.

Only information reasonably required for the relevant verification activity should be submitted.

FOF Members must not collect unnecessary personal information from farmers for social-media verification.

11. Device and Technical Information

Depending on the technical configuration of the FOF App, Agriego may process technical information such as:

• Device type.
• Operating system.
• Application version.
• IP address.
• Network information.
• Device identifiers where applicable.
• Log information.
• Error and crash information.
• Security-related information.

The specific categories processed depend on the actual technical functionality implemented in the application.

12. Location Information

If the FOF App uses location-related functionality, Agriego may process location information where reasonably necessary for an authorized function.

Such functionality may include service coordination, operational support or other legitimate Agriego activities.

Location permissions and usage will depend on the actual functionality implemented in the FOF App.

13. Purposes of Processing

Agriego may process personal information for purposes including:

• Creating and managing FOF accounts.
• Verifying FOF Members.
• Managing farmer leads.
• Validating referrals.
• Assisting farmer bookings.
• Monitoring memberships.
• Verifying transactions.
• Calculating incentives.
• Maintaining wallet records.
• Processing eligible payments.
• Providing support.
• Preventing fraud.
• Protecting Company systems.
• Detecting unauthorized activity.
• Maintaining accounting records.
• Improving services and systems.
• Communicating operational information.
• Managing the FOF Program.
• Complying with applicable legal requirements.

14. Transaction Completion and Incentive Verification

Agriego may process information to determine whether a qualifying transaction has completed its full applicable cycle.

Drone-spraying booking

For a drone-spraying booking, verification may include:

• Genuine farmer registration.
• Valid referral attribution.
• Booking creation.
• Required payment completion.
• Service execution.
• Service completion.
• Final reconciliation.
• Cancellation/refund verification.

Membership

For a membership, verification may include:

• Genuine farmer registration.
• Membership purchase.
• Required payment completion.
• Membership activation.
• Cancellation/refund/reversal verification.

Only after applicable requirements have been satisfied may an activity become eligible for an FOF incentive.

15. Payment and Wallet Information

Where FOF Members become eligible for incentives, Agriego may process information necessary to:

• Calculate incentives.
• Verify eligibility.
• Maintain wallet records.
• Process payouts.
• Reconcile transactions.
• Maintain accounting records.
• Meet applicable tax or legal requirements.

Payment processing may also depend on operational completion, service reconciliation, vehicle or field activities, accounts verification and other legitimate business processes.

16. How We Share Information

Agriego may share personal information where reasonably necessary with authorized parties, including:

• Authorized Company departments.
• Authorized service providers.
• Hosting and infrastructure providers.
• Payment service providers.
• Authentication providers.
• Communication providers.
• Security providers.
• Technology providers.
• Accounting or auditing service providers.
• Professional advisers.
• Government or regulatory authorities where legally required.

Information will not be intentionally shared for purposes unrelated to the authorized service or legitimate Company operations except where permitted or required by applicable law.

17. Farmer Information Confidentiality

Farmer information processed through the FOF Program is treated as confidential business and personal information.

FOF Members must not:

• Sell farmer information.
• Share farmer databases.
• Transfer farmer information to competitors.
• Use farmer information for unrelated businesses.
• Contact farmers for competing services using Agriego-collected information.
• Maintain unauthorized copies of farmer information.
• Store farmer information in unauthorized systems.

18. Confidential Company Information

Information accessible to FOF Members may include confidential Company information such as:

• Pricing.
• Incentive structures.
• Marketing strategies.
• Sales strategies.
• Customer acquisition strategies.
• Business models.
• Internal targets.
• Operational information.
• Vehicle/service deployment information.
• Internal reports.
• Technical information.
• Software information.
• System architecture.
• Dashboard information.
• Internal meetings.
• Management discussions.
• Future product and service plans.

Such information must be protected from unauthorized disclosure.

19. Data Breach Responsibility

A data breach or confidentiality incident may include:

• Unauthorized access.
• Unauthorized copying.
• Unauthorized extraction.
• Unauthorized transmission.
• Unauthorized publication.
• Unauthorized disclosure.
• Lost credentials.
• Account compromise.
• Unauthorized screenshots.
• Unauthorized database access.
• Sharing information with competitors.

FOF Members must promptly notify Agriego through the designated official channel if they become aware of or reasonably suspect a security or confidentiality incident.

Agriego may investigate incidents and take appropriate corrective, disciplinary, contractual or legal action in accordance with applicable law.

20. Information Security

Agriego will implement reasonable technical and organizational safeguards intended to protect personal and confidential information against unauthorized:

• Access.
• Disclosure.
• Alteration.
• Loss.
• Misuse.
• Destruction.

Security measures may include:

• Authentication.
• Access controls.
• Role-based permissions.
• Secure transmission.
• Monitoring.
• Logging.
• Backup and recovery measures.
• Internal access restrictions.

However, no electronic system can be guaranteed to be completely secure.

21. Data Retention

Agriego may retain information for as long as reasonably necessary for:

• Providing services.
• Managing FOF accounts.
• Maintaining transaction records.
• Incentive reconciliation.
• Payment processing.
• Accounting.
• Fraud prevention.
• Security.
• Dispute resolution.
• Legal compliance.
• Enforcement of legitimate rights.

Certain information may be retained after account closure where required or permitted by applicable law or reasonably necessary for legitimate business, accounting, security or legal purposes.

22. Account Closure and Deletion Requests

An FOF Member may request closure of their FOF account through the official process designated by Agriego.

Where applicable, the Company may process requests for deletion or removal of personal information in accordance with applicable law.

Certain information may continue to be retained where necessary for:

• Legal compliance.
• Financial and accounting records.
• Completed transactions.
• Incentive reconciliation.
• Fraud prevention.
• Security.
• Dispute resolution.
• Legal claims.
• Other legally permitted purposes.

Closing an account does not necessarily require Agriego to erase information that the Company is legally required or legitimately entitled to retain.

23. User Responsibilities

FOF Members are responsible for:

• Protecting their login credentials.
• Using farmer information only for authorized purposes.
• Following Company data-handling instructions.
• Reporting suspected security incidents.
• Not sharing confidential information.
• Not storing Company information in unauthorized locations.
• Entering accurate information to the extent reasonably known.
• Preventing unauthorized access to the device used to access the FOF App.

24. Communications

Agriego may communicate with FOF Members through:

• Application notifications.
• Email.
• SMS.
• Telephone.
• Authorized messaging channels.
• Other official communication methods.

Communications may concern:

• Account information.
• Bookings.
• Farmer leads.
• Incentives.
• Wallet status.
• Payment information.
• Training.
• Operational updates.
• Security.
• Policy changes.
• Company announcements.

25. Third-Party Technology

The FOF App may use authorized third-party technology services for functions such as:

• Hosting.
• Authentication.
• Security.
• Notifications.
• Analytics.
• Payment processing.
• Communication.
• Technical infrastructure.

The information processed by such services depends on the actual technical configuration and functionality implemented by Agriego.

26. Children's Information

The FOF Program is intended for authorized adult marketing personnel and business users.

Agriego does not intentionally seek to collect personal information from children for participation in the FOF Program.

If Agriego becomes aware of inappropriate collection of a child's information, it may take reasonable steps to address the situation in accordance with applicable law.

27. Privacy Rights and Requests

Subject to applicable law, individuals may have rights relating to their personal information, which may include:

• Requesting access to information.
• Requesting correction of inaccurate information.
• Requesting updating of information.
• Requesting deletion where legally applicable.
• Raising privacy concerns.
• Submitting a grievance.
• Exercising other applicable data-protection rights.

Requests may be submitted through the Company's designated privacy or grievance contact.

28. Changes to This Privacy Policy

Agriego may update this Privacy Policy from time to time to reflect:

• Changes in the FOF Program.
• Changes in business operations.
• Changes in technology.
• Changes in information-processing practices.
• Changes in applicable law.

The updated version may be communicated through appropriate official Company channels.

The "Last Updated" date at the beginning of this document identifies the latest version.

29. Governing Law

This Privacy Policy shall be governed by the applicable laws of India.

Any dispute shall be subjected to the exclusive jurisdiction of the courts in Thiruvallur.

30. Privacy and Grievance Contact

Contact Us

31. Acknowledgement

By registering for and using the Agriego FOF application, the FOF Member acknowledges that they have read and understood this Privacy Policy and agrees to handle personal information and confidential Company information in accordance with this Privacy Policy, the Agriego FOF Terms & Conditions and applicable Company policies.